Customer Service Aptitude Profile
140 questions, 20 minutes to complete
Find out which applicants are best suited to customer service work.
This convenient questionnaire measures traits that are critical to success in customer service. It stresses motivation as well as aptitude, identifying individuals who are likely to follow through once they’ve got the job. In addition, the report includes recommendations for training and motivation.
The Customer Service AP report outlines the strengths and weaknesses of applicants. Includes detailed feedback on customer service and inside sales characteristics, sales success characteristics, motivation and achievement characteristics and work.